Refund policy

RETURNS

Diamonds Jewellers operates a strict 14 day return policy and a 28 day exchange policy. All items must be returned unworn, in original condition and accompanied by proof of purchase. Due to sanitary reasons we do not offer refunds or exchanges on earrings unless faulty.

Returning an item by post:

• Download and complete the returns form here https://bit.ly/363Nf19
• Pack items securely in the original packaging.
• Choose a trusted courier that will insure your parcel for loss.
• Send to: Diamonds Jewellers, Unit 16, The Marshes Shopping Centre, The Ramparts, Dundalk, Co. Louth, Ireland.                                           

The direct shipping costs for returning the goods are borne by you.

Returning a web order to one of our stores:

Unwanted item(s) can be returned to one of our two stores. Stores cannot provide refunds on Web orders, however, items can be exchanged in line with our 28 day exchange policy. Alternatively, a credit note can be issued. Exchanges of online orders in-store can only be made with proof of purchase (order confirmation email).